What to do during your agreement

What to do during your agreement

We’ll continue to take the monthly payments by Direct Debit. To make things easy, we’ll also send you annual confirmation of vehicle taxation and provide roadside assistance for every year of your agreement.

Clearly, it’s important to keep your vehicle in good condition, so we recommend that you read the attached Fair Wear & Tear guidelines throughout your contract to ensure there are no unnecessary charges at the end of the agreement.

If you would like to request a copy of the BVRLA Fair Wear & Tear guidlines, please contact our team at Fleet.admin@vwfs.co.uk or call us on 0330 100 8924

We also recommend that you follow these three simple steps:

  • Your vehicle should be serviced and repaired in line with our service schedule through approved Bentley Retalers only. Your Contract Hire agreement may include this. Please click here to find an approved Retailer.

  • All tyres must be replaced with the required specification (as originally fitted to your vehicle when you took delivery). Details of this can be found in your vehicle handbook. Should you need new tyres please contact your Bentley Retailer who will be only too pleased to assist with replacement tyres. Please click here to find an approved Retailer.
  • When we delivered the vehicle, we agreed a mileage allowance with you. If you need to increase it at any time, just ask us for a new quote. If you go over your agreed mileage you will have to pay an excess mileage charge at the end of the agreement. You can advise us of your mileage change by completing and submitting the form below:

Click here to open the Mileage Change form

We’ll contact you towards the end of your agreement to arrange inspection and collection of the vehicle.

More Information

How do I transfer my agreement to another person?

My vehicle has some damage and I’m near the end of my contract, what do I need to do?

What do I do if my new vehicle delivery is delayed?

How do I request a VAT schedule?

Can I travel abroad with my vehicle and what do I need to do?

What do I do if I incur any fines?

I would like to put a personalised number plate on the vehicle - what do I do?

Please click here for more Frequently Asked Questions.


This service is currently only available to Private Individual Bentley Financial Services customers

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